Customer support
A helping hand at every step of the way. Our U.S.-based geospatial team supports you from mission planning to final deliverables.
Hours: Mon–Fri 9:00–5:00 (Eastern Time) • Typical response: within 24–48h
Priority assistance for active projects and new system onboarding
A team of geospatial specialists
Our technical team has deep experience in surveying, utilities, forestry, and civil engineering. We partner with you across the entire workflow — from flight planning and calibration to preprocessing, QC, and deliverables in ROCK Cloud.
Passionate about teaching
We love sharing what we know. Our team creates videos, walkthroughs, and best‑practice guides to help you level up—from field capture to final deliverables.
Working to make YOU the hero
Your success is our mission. From responsive support to actionable guidance, we focus on helping you deliver accurate results on time—so you look great to your team and your clients.
How to reach us
Multiple support channels so you always have a path forward.
What's included?
On‑demand onboarding
Get up to speed fast with the ROCK Academy’s step‑by‑step course covering capture, preprocessing, and deliverables—available 24/7.
Explore the Academy →
Need additional help getting started?
We offer in‑person onboarding as well. Come to Denver, CO and train with our specialists or we can come to you.
One year unlimited technical support
Email and community support from our U.S.-based geospatial experts for a full year—covering hardware, ROCK Desktop, and ROCK Cloud.
Deliverables guidance
Best practices for QC, GCPs, alignment, DTMs, contours, planimetrics, and more inside ROCK Cloud.
Onboarding made simple
From unboxing to first deliverable, here’s how we’ll work together.
Kickoff
Schedule your onboarding and confirm project goals.
Field capture
Plan the mission, calibrate, and collect sample data.
Processing
Preprocess in ROCK Desktop and QC the results.
Deliverables
Publish to ROCK Cloud and order DTMs/contours/planimetrics.
Helpful resources
Start with these guides and videos curated by the support team.
Support FAQ
How do I open a support ticket?Show
Email hello@rockrobotic.com with a short description, your project link (if applicable), and any logs or screenshots.
Do you offer on-site training?Show
Yes. New systems include onboarding, and our team can travel for on‑site sessions for larger deployments.
Where can I learn on my own?Show
Check out the ROCK Academy, our knowledgebase, and the community forum for tutorials, best practices, and examples.
Need help with your LiDAR project?
Our team can help you select the best approach and resolve issues quickly so you can successfully complete your mission.