Return Policy

ROCK Robotic Hardware: All Returns must be made within 14 days of delivery. 25% restocking fee for items that are new, unused and available for immediate resale. 50% Restocking fee for items that need to be sold at a discount due to un-intact packaging. If paid via credit card, then 3% credit card fee will be deducted from the refund. No Return for installed, damaged, or non-resalable items not covered by warranty. Deductions from our invoice or back charges for unauthorized work or materials will not be accepted. For ROCK Robotic hardware warranty returns:  https://www.rockrobotic.com/warranty ​ ​ ROCK Robotic Software Return Policy: ROCK software, subscriptions, and ROCK Pro Services are non-refundable after purchase. ROCK Desktop (Dongle-Based) Licenses: ROCK Desktop PPK Aerial, ROCK Desktop PPK Terrestrial, and any other ROCK Desktop product licensed via a USB dongle or similar hardware security token ("Dongle") are sold as hardware-bound licenses where the Dongle is the license itself. Dongle-based licenses are non-refundable, and Dongles are non-returnable once shipped, except as required by applicable law. Dongle-based licenses are also non-replaceable: loss, theft, or damage of the Dongle outside the scope of the applicable hardware warranty voids the license, and continued use of the software requires purchase of a new license at the then-current price. Customers are solely responsible for tracking, securing, and maintaining their Dongle(s). See Section 11.1 of our Terms of Service (https://www.rockrobotic.com/terms-of-service) and our hardware warranty (https://www.rockrobotic.com/warranty) for full details. Third-Party Products (DJI, Emlid, Freefly, Inspired Flight, XGRIDS): ROCK Robotic resells or distributes these products. ROCK Robotic makes no warranty on third-party products; the manufacturer's warranty is the sole warranty. The ROCK Robotic hardware return policy and warranty above do not apply. Returns follow the terms below for each brand and require a return authorization (RMA) before shipment. Products that have been activated, registered with the manufacturer, or bound to a user account are not returnable, and batteries are not returnable, except as required by applicable law or as covered by the manufacturer's warranty. Shipping charges, import taxes, duties, and credit card fees are non-refundable. See Section 11.2 of our Terms of Service (https://www.rockrobotic.com/terms-of-service). DJI Products: DJI products are fulfilled by Drone Nerds, an authorized DJI dealer. All returns, repairs, and maintenance must go through Drone Nerds under its current policies: https://www.dronenerds.com/pages/policies DJI warranty and after-sales terms: https://www.dji.com/service/policy DJI Care Enterprise plan terms: https://enterprise.dji.com/djicare-enterprise/info Emlid Products: Emlid products are fulfilled by E38 Survey Solutions, an authorized Emlid dealer. Returns are processed by E38 Survey Solutions under its current return policy: https://e38surveysolutions.com/pages/returns An RMA number is required before a return may be processed. Returns must be in like-new condition, including all pieces, parts, documentation, and original packaging. A restocking fee may apply upon inspection. Equipment that has been electronically registered with the manufacturer is not returnable. The purchaser is responsible for return shipping and any associated charges, duties, and taxes. Freefly Products: ROCK Robotic is a Freefly Systems distributor. Returns must be requested from ROCK Robotic within 14 days of delivery, with the factory seal unbroken and the product in as-new condition. Returns of products with a broken factory seal require Freefly approval and are subject to a 25% restocking fee. Returned products must be shipped in their original packaging and arrive within 10 days of the return authorization being issued. The purchaser pays return shipping. Batteries are subject to Freefly's battery terms and dangerous-goods shipping rules. Freefly warranty and terms of sale: https://freeflysystems.com/terms-of-sale Inspired Flight Products: ROCK Robotic is an Inspired Flight Technologies distributor. Returns must be requested from ROCK Robotic within 14 days of delivery, with the product in as-new condition, no activated registrations or bound accounts, and all software reset. All payloads and third-party accessories must be removed before return. Batteries are not returnable. The purchaser bears the risk of loss for return shipments. Inspired Flight limited warranty and terms: https://www.inspiredflight.com/limited-warranty https://www.inspiredflight.com/terms-and-conditions XGRIDS Products: Returns must be requested from ROCK Robotic within 7 calendar days of delivery and require a return authorization; items sent back without authorization will not be accepted. For a full refund, the product must be unopened, unused, and in its original packaging. Returns that are opened or used, have damaged packaging or missing components, show wear, or lack proof of purchase may be subject to a restocking fee of up to 20% (minimum USD $50) or may be denied. Returned products must be shipped within 15 days of the return authorization being issued. Software, digital products, and subscriptions that have been downloaded or activated are not returnable, and damaged batteries are not returnable. The purchaser pays return shipping and all related costs, except for defective or incorrectly shipped products. XGRIDS terms and policies: https://store.xgrids.com/policies/terms-of-service https://store.xgrids.com/policies/refund-policy https://store.xgrids.com/policies/subscription-policy https://store.xgrids.com/policies/privacy-policy