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ROCK Robotic Hardware:

All Returns must be made within 14 days of delivery.

25% restocking fee for items that are new, unused and available for immediate resale.

50% Restocking fee for items that need to be sold at a discount due to un-intact packaging.

If paid via credit card, then 3% credit card fee will be deducted from the refund.

No Return for installed, damaged, or non-resalable items not covered by warranty.

Deductions from our invoice or back charges for unauthorized work or materials will not be accepted.

For ROCK Robotic hardware warranty returns see

ROCK Robotic Software return policy:

ROCK software is non-refundable after purchase.

For DJI Products:

Drone Nerds is fulfilling DJI Products. All repairs and maintenance will need to go through Drone Nerds.  For the latest policy information go here

For DJI Care Basic plan and DJI Care Enterprise plan terms see 

For Emlid Products:

An RMA number is required before a return may be processed.  Returns must be in like-new condition, including all pieces, parts, documentation and original packaging in order to receive credit.  Shipping charges, import taxes, and duties are non-refundable.  The Purchaser is responsible for return shipping and any associate charges such duties and taxes.     

Returns on most equipment accepted up to 30 days from date of payment.  Upon inspection, a re-stocking fee will apply. 

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