ROCK Robotic Hardware:
All Returns must be made within 14 days of delivery.
25% restocking fee for items that are new, unused and available for immediate resale.
50% Restocking fee for items that need to be sold at a discount due to un-intact packaging.
If paid via credit card, then 3% credit card fee will be deducted from the refund.
No Return for installed, damaged, or non-resalable items not covered by warranty.
Deductions from our invoice or back charges for unauthorized work or materials will not be accepted.
For ROCK Robotic hardware warranty returns see https://www.rockrobotic.com/warranty
ROCK Robotic Software return policy:
ROCK software is non-refundable after purchase.
For DJI Products:
Drone Nerds is fulfilling DJI Products. All repairs and maintenance will need to go through Drone Nerds. For the latest policy information go here https://www.dronenerds.com/policies/
For DJI Care Basic plan and DJI Care Enterprise plan terms see https://enterprise.dji.com/djicare-enterprise/info#terms
For Emlid Products:
An RMA number is required before a return may be processed. Returns must be in like-new condition, including all pieces, parts, documentation and original packaging in order to receive credit. Shipping charges, import taxes, and duties are non-refundable. The Purchaser is responsible for return shipping and any associate charges such duties and taxes.
Returns on most equipment accepted up to 30 days from date of payment. Upon inspection, a re-stocking fee will apply.