ROCK Solid Support
Customer Support is paramount at ROCK Robotic. It's one of the most important components of ROCK’s Customer Success Program and one of the many qualities that set us apart from the competition. We genuinely care about our customers.
Your success is our mission.
Learn everything you need to know within 30 days.
Our ROCK LiDAR Experts provide valuable training and help walk you through building your first project so you can hit the ground running.*
We work with you every step of the way to help you capture and process 3D LiDAR data into deliverables.
We will review your deliverables, answer all of your questions and set you up for complete success.
*Data processing "Tokens" included.
Click here to learn more about Tokens.
Access to phone, chat &
Our trained LiDAR Experts and Customer Success Specialists are on call and available to help resolve all of your technical issues.*
Easily reduce the risk of failure by asking your questions directly to the ROCK Support Team.
Our users drive ROCK Cloud development. The feedback we receive is used to improve the way we deliver processing.
*Included with ROCK Cloud Business Plan.
Click here to learn more about our subscriptions.
Access to educational content & online training courses.
We provide a structured learning environment to walk you through our hardware, data collection and processing with the ROCK Cloud.*
You can search the ROCK Academy for a variety of informative articles including Tutorials & Best Practices.
Visit the ROCK Community to join the LiDAR discussion and exchange knowledge and advice
*Online Training Courses for R2A users only.
Click here to learn more about the ROCK R2A.
WHAT OUR CLIENTS SAY
"Everyone at ROCK Robotic is extremely helpful from the sales end to processing data. ROCK offers a great product at a great price and I look forward to doing more with them!
– Thomas Benson, Jacobs
"The staff here is amazing. Very quick response times. They have simply not let us down. Walked me through the whole process of what I needed, how to accomplish the task and in record time.
– Aaron Jones, Set Safety Solutions
"I've had nothing but a great experience working with ROCK after purchasing their R2A system with DJI M300 UAV. They have answered every question, even late into the evenings.
– Travis Shields, The Land Consultants
How-To Get ROCK Support