ROCK Solid Support

Customer Support is paramount at ROCK Robotic. Support is the most important component of ROCK’s Customer Success Program and one of the many qualities that set us apart from the competition. We genuinely care about our customers.

Your success is our mission.

Get Support

Onboarding

Learn everything you need to know within 30 days.

Our ROCK LiDAR Experts provide valuable training and help walk you through building your first project so you can hit the ground running.*

We work with you every step of the way to help you capture and process 3D LiDAR data into deliverables.

We will review your deliverables, answer all of your questions and set you up for complete success.

*Data processing "Tokens" included.
Click here to learn more about Tokens.

Technical Support

Access to phone, chat &
email support.

Our trained LiDAR Experts and Customer Success Specialists are on call and available to help resolve all of your technical issues.*

Easily reduce the risk of failure by asking your questions directly to the ROCK Support Team.

Our users drive ROCK Cloud development. The feedback we receive is used to improve the way we deliver processing.

*Included with ROCK Cloud Business Plan.
Click here to learn more about our subscriptions.

Online Resources

Access to educational content & online training courses.

We provide a structured learning environment to walk you through our hardware, data collection and processing with the ROCK Cloud.*

You can search the ROCK Academy for a variety of informative articles including Tutorials & Best Practices.

Visit the ROCK Community to join the LiDAR discussion and exchange knowledge and advice

*Online Training Courses for R2A users only.
Click here to learn more about the ROCK R2A.

Support Anchor

WHAT OUR CLIENTS SAY

"Everyone at ROCK Robotic is extremely helpful from the sales end to processing data. ROCK offers a great product at a great price and I look forward to doing more with them!

– Thomas Benson, Jacobs

"The staff here is amazing. Very quick response times. They have simply not let us down. Walked me through the whole process of what I needed, how to accomplish the task and in record time.

– Aaron Jones, Set Safety Solutions

"I've had nothing but a great experience working with ROCK after purchasing their R2A system with DJI M300 UAV. They have answered every question, even late into the evenings.

– Travis Shields, The Land Consultants

How-To Get ROCK Support

Follow these 3 easy steps to get the help you need.

Step 1: Visit the ROCK Academy Resource Center

Why wait? Get answers now! On the ROCK Academy we provide educational material to help you learn. We are constantly updating and curating new material to help you better understand our products and services. Search the ROCK Academy for a variety of articles including ROCK Cloud Tutorials, ROCK R2A Operation Tutorials, Ground Control Point Best Practices and much more. With over 90 published articles and counting, this is your best bet to get the info you're looking for.

Visit the ROCK Academy to learn more >

Step 2: Visit the ROCK Community Forum

Didn't find your answer in the ROCK Academy? Join the discussion at the ROCK Community and put your questions front and center. Our strong community fosters comradery and helps inform LiDAR users from around the world. It is a place where industry professionals exchange knowledge and help each other solve problems. The ROCK Community is also the main method of support for our Demo and Starter Plan customers. We are always happy to help point you in the right direction.

Visit the ROCK Community to learn more >

Step 3: Contact ROCK Solid Customer Support!

Still can't find the answer? Well shucks! For ROCK Cloud Business Account users, we offer unparalleled support via live chat and email — powered by real people! We love getting our hands dirty and answering any and every question that comes our way. Rest assured that if the ROCK Support Team doesn’t know the answer to your question off the cuff, we WILL find the answer and get back to you as soon as possible.

Contact ROCK Support to get help >